f99999 Privacy Policy
Your personal information is completely safe with us. Learn in detail how f99999 collects, uses, and protects your data.
Summary and Introduction
f99999 ("we", "our", "platform") places the highest importance on the privacy of users in Bangladesh. This privacy policy ("policy") explains what information we collect, how we use and store that information, and under what circumstances we may share it with third parties. By using our services, you are considered to have agreed to the terms of this policy.
This policy applies to the f99999 website, mobile version, and all related services. For any questions, contact us at: [email protected]
Information Collection and Use
What Information We Collect
We collect information you voluntarily provide when creating an account or using our services on f99999. This may include:
- Identity Information: Full name, date of birth, national identity card number or passport details (for age verification).
- Contact Information: Email address, mobile number.
- Financial Information: bKash, Nagad, or Rocket mobile banking numbers; bank account details (required for deposits and withdrawals). We do not collect full payment card numbers.
- Technical Information: IP address, browser type, device details, operating system, and session logs.
- Transaction Information: Deposit and withdrawal history, betting activity, bonus usage.
- Communication Records: Information exchanged with the support team via live chat and email.
We collect only the information necessary to operate our services, ensure security, and meet legal obligations.
How We Use Information
The information collected is used for the following purposes:
- Account Management: Creating, verifying, and maintaining your account.
- Service Delivery: Providing gaming services, bonuses, promotional offers, and VIP benefits.
- Financial Transactions: Processing deposits and withdrawals and maintaining financial records.
- Identity Verification and Fraud Prevention: Ensuring account security and preventing unauthorized activity.
- Age Verification: Ensuring that only persons aged 21 or older are using the platform.
- Customer Support: Resolving your issues and providing assistance.
- Legal Compliance: Complying with applicable laws and regulations.
- Service Improvement: Improving the quality of our services and adding new features.
- Communication: Sending important updates, security alerts, and where applicable, promotional messages.
To opt out of marketing communications, contact us at [email protected].
Cookies and Similar Technologies
The f99999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
- Essential Cookies: These are necessary for maintaining login sessions, ensuring security, and running core functionality. The platform will not work properly without them.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Analyze user behavior to monitor and improve service performance.
- Security Cookies: Help detect and prevent fraudulent activity.
You can disable non-essential cookies through your browser settings. However, this may limit the functionality of some services.
Information Sharing and Disclosure
f99999 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:
- Payment Processors: Information required to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant payment provider.
- Identity Verification Services: With trusted verification bodies for the KYC (Know Your Customer) process.
- Legal Obligations: We may be required to disclose information pursuant to a court order, a lawful request from law enforcement, or other legal requirements.
- Technical Service Providers: With trusted technology partners for server hosting, cybersecurity, and software services — they may process information only in accordance with contractual terms.
- Responsible Gaming Support: With gambling addiction counseling organizations, but only with your consent.
- Business Transfers: In the event of a merger or acquisition, while keeping data protection policies intact.
All our third-party service providers are bound by data protection agreements consistent with this policy.
Protection and User Rights
Data Protection Measures
f99999 applies industry-standard security measures to protect your personal information:
- SSL Encryption: All communication between your browser and our servers is secured through SSL/TLS encryption.
- Password Hashing: Your password is not stored directly but is kept using a strong cryptographic hashing method.
- Limited Access: Only authorized staff may view your information for specific purposes.
- Security Monitoring: Our systems are monitored continuously to detect unauthorized access or unusual activity.
- Data Backup: Regular encrypted backups of important data are maintained.
- Two-Factor Authentication: A two-step identity verification system is provided to strengthen account security.
However, no online system is completely secure. If you notice suspicious activity, report it immediately at [email protected].
Data Retention Period
We retain your information only for as long as necessary:
- While Account is Active: All information is retained for as long as your account remains active.
- After Account Closure: Financial transaction records and identity information are retained for a set period as required by legal obligations.
- Dispute Resolution: Relevant information is retained until any ongoing dispute or investigation is concluded.
- Marketing Preferences: Information held for marketing communications is deleted if you withdraw your consent.
After the necessary period, information is securely deleted or anonymized.
Your Rights and Choices
You have the following rights regarding your personal information:
- Right of Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your information where there is no legal obligation to retain it.
- Right to Restrict Processing: You may request that your information be used in a limited way for specific purposes.
- Objection to Marketing: You may opt out of marketing communications at any time.
- Data Portability: In certain circumstances, you may request a copy of your information in a structured format.
To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.
Protection of Minors
f99999 strictly does not provide services to persons under the age of 21. We do not knowingly collect personal information from minors.
- Age verification during registration is mandatory.
- If a user is suspected of being under 21, their account will be suspended immediately.
- If information from a minor is collected unknowingly, it will be deleted without delay.
- If you are aware that a minor is using our platform, please notify us at [email protected].
To learn more about responsible gaming, visit our Responsible Gaming page.
Additional Provisions and Contact
Third-Party Links and Services
Our platform includes third-party services such as game software providers (e.g., Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) and payment gateways. These organizations have their own privacy policies, and f99999 is not responsible for their information processing.
When transacting with a payment provider, their own security protocols will apply. We share only the minimum information necessary to complete the transaction.
Changes to This Policy
f99999 reserves the right to update this privacy policy from time to time. When changes are made:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a notification will be sent to your registered email or posted on the platform.
- Continued use of the platform after changes will be considered your acceptance of the new policy.
- You will be given adequate notice before significant changes take effect.
We recommend reviewing this page regularly.
Privacy Contact
If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us. Our data protection team will process your request within a reasonable time.
For support, use our 24/7 live chat service or send us an email.
Contact Us
Email
[email protected]
Live Chat
24 hours, 7 days — get support in Bengali from any page on the site
Response Time
Email requests are usually answered within 24–48 business hours
Learn More
Visit the pages below for more information about our full terms and conditions and responsible gaming.